Mass Media
Audience
While, we can
follow a particular set of definitions based on earlier studies, I would like
to remind my students that Digital Media has drastically changed the face of
Communication and certain definitions from older text books may not include
elements that define the Audiences of New Media and Digitised content. So, here
is a simple attempt to give you both the old and new.
The concept of
Mass Communication entails the transmission of messages to a large number of
assorted, heterogenous people who are anonymous. These recipients or receivers
of the messages delivered through the process of Mass communication are also
called the Audience.
The term Mass
Media Audience is often identified by the choice of Media made by the Audience.
For instance the Audience of a ‘Newspaper’ includes the readers of a Newspaper;
the audience of a particular Author or a series of books like Harry Potter, are
its readers from all across the world; the audience of an FM channel on Radio
or a given Radio Station are its listeners who regularly tune into the channel;
The audience of a given Television Channel or a News Channel are those who
watch the particular channel or serial from all across the world; the same
applies in todays context for OTT content (Over the Top Content) like Netflix
and Amazon Prime, Hotstar, etc which are accessible on your mobiles or your
laptops, etc. The audience downloads these apps for a price and starts watching
programmes, movies or series of serials which are available for them on these
applications.
McQuail defines
a Mass Media Audience in a very elaborate manner. He says, “An audience can
thus be defined in different and overlapping ways: by place (as in the case of
local media); by people ( as when a medium is characterised by an appeal to a
certain age group, gender, political belief or income strategy); by the
particular type of medium or channel involved (technology and organisation
combined); by the content of its messages (genres, subject matter, styles); by
time ( as when one speaks of the ‘daytime’ or ‘primetime’ audience, or an
audience that is fleeting and short term compared with one that endures).” McQuail’s Mass communication theory, 4th edition, Sage
Publications
The Mass Media
Audience is often characterised by the term Mass which enumerates how a Mass
Audience is. The term Mass can be identified here as a large number of people
who are heterogenous, assorted and anonymous in nature.
‘Large’ here would mean a
relatively big audience or people who are many in number. However, it does not
include everyone. People have their own choices in the consumption of Mass
mediated messages. The Mass Media audience could be a small community with a
thousand listeners or a large audience with billions glued to watching the Football
World Cup finals.
‘Assorted’ here would mean
a varied lot. Mass Media Channels have a huge audience but they are often assorted
and spread out. They need not always be accumulated in the same place. The
audience for a particular Media channel can differ not just from place to place
but even in the precincts of a house. For instance, the children in the house
may only prefer to watch cartoons on a particular channel, however, the parents
may want to watch news, sports or any other tele-serial. The audience is
scattered. Children in different homes from all across India may be watching a
particular cartoon. Due to satellite Technology, this serial could even have an
audience across countries. They may or may not be from a particular
geographical context. They are assorted and from different places. However, for
a Mass Media channel like a Community Radio, the audience is normally a
particular community of people to whom the channel caters.
As Marco Dohle (2008)
writes on the topic ‘Audience’ in the book, ‘The international Encyclopedia of
Communication- Vol 1’ - Contrary to the traditional Audience, the mass media
Audience is not assembled where the received contents take place or are
produced. The audience of Mass media is dispersed: as a general rule, the
individual audience members are spatially separated from each other or, at the
most, assembled only in small groups (Co- viewing). The members of an audience
do not know or see each other; they do not communicate with each other either.
However, they are aware that they are not the only recipients of mass media
content, but that co- audience exists.
‘Heterogeneous’ here would
mean that the audience includes different types of people. A Mass Media channel
may have viewers from rich or poor backgrounds, educated or uneducated based on
the content, it could be youth or adults, bureaucrats or ordinary middle- class
family members.
‘Anonymous’ would mean
that the audience is nameless and unspecified.
While analysis can predict the number of hits a channel gets or the
popularity a particular serial or book garners, once cannot identify the
specific characteristic of every individual audience member. You may identify
the place in which your audience exists but you will not be able to identify
the person by his or her name. The Audience is Anonymous.
However, in some
cases, in todays digital arena where the Mobiles have people’s identity
registered, it is easier to recognise the Audience from the details fed into
the App.
Another factor
that accompanies the Mass Media Audience member is the fact that a particular
Mass Media Consumer can be part of the News Paper audience, an avid book
reader, and a particular tele-serial follower at the same time. Which means
such a person categorises as an audience for a newspaper as much as he or she
categorises as a book reader or a Particular tele serial audience.
Mass Media Audience and the Social Context
The Social
Context also plays an important role in defining some of the Audiences.
Particular serials in particular languages or dialects or cultures are often
aimed at a particular audience. McQuail says, “Actual audiences were shown to
consist of many overlapping networks of social relations based on locality and
common interests, and the mass media were incorporated into these networks in
different ways. Many Media operate in local environments and are embedded in
local cultures. Since most people make their own media choices freely, they do
not feel manipulated by remote powers.”
The audience may
be large and assorted, but may follow similar cultural contexts. For instance,
some serials that are popular in the Hindi language in India are often dubbed
in other languages for people’s consumption across India. And these have a
varied Indian Audience who just the same identify with the Indian culture and
its practices and context.
As McQuail says,
“Audiences are both a product of social context, (which leads to shared
cultural interests. Understandings and information needs) and a response to a
particular pattern of media provision. Often, they are both at the same time,
as when a medium sets out to appeal to the members of a social category or the
residents of a certain place. Media use also reflects broader patterns of time
use, availability, lifestyle and everyday routines”. McQuail’s
Mass communication theory, 4th edition, Sage Publications
A Targeted ‘Mass Media Audience’
Another
important factor, that one should remember is that Mass Media Content is often
made keeping in mind a target audience. For instance, Harry Porter series was a
huge craze among children and teens. Cartoons like Mickey Mouse or Duck tales
are meant for Kids. In case of Mass Media like Television or Radio, we need to
understand that Tele- serials are made keeping in mind the Audience of the
place the serial is aired. Or the Music aired on particular Radio Channels are
aimed at particular audiences.
Audience as Market
The Audience and
its receptivity of a particular Media product decides the fate of that product.
Thus, before producing a product or making a product for general consumption of
the people, a lot of hard work and Money is spent on Target Analysis and ‘Audience
Research’. Secondly, if a particular Media product has a huge audience, the
Advertisement revenue garnered for this serial is also big. Which would mean,
the audience is actually compelled to see a particular Advertisement, due to
the popularity of the serial. We are prospective consumers being doled out to
an Advertisement company for the sale of their products.
Keval J. Kumar
(2010) in his book ‘Mass Communication in India’ says, “The primary objective
of market research is to provide advertisers and advertising agencies with
quantitative data about the access and exposure of selected (segmented)
audiences to the various mass media or to their various components. Armed with
such ‘reliable’ data (believed to be ‘scientifically’ collected), advertisers can
‘slot’ their advertising spots in newspapers or magazines with the highest
readership among audiences that have a good purchasing power (often termed
‘target audience’) or on the radio or TV programmes which have the highest
rating or even on websites, search engines, blogs and social networks hat have
the highest number of ‘page-views’, ‘hits’ or ‘click throughs’.”
McQuail puts it
rightly in his book ‘Mass communication theory,’ “In an innovative and
sophisticated move, the Canadian Dallas Smythe gave birth to the theory that
audiences actually work for advertisers (thus for their ultimate oppressors).
They do so by giving their free time to watch media, which labour is then sold
by the media to advertisers as a new kind of; commodity.’ The whole system of
commercial television and the press rests on this extraction of surplus value
from an economically exploited Audience. The same audience has to pay yet again
for its media, by way of the extra cost added to the advertised goods.”
Growth in the definition of the concept Mass media
‘Audience’
Thus, Mass Media
Audience which was once relegated to town halls, theaters, stages and forums of
rhetoric in different parts of the world has today become a diversified
concept. In India too, this concept has existed over a period of centuries, where there has been preaching and talk, dance and folk dance performances, folk lore and folk art have drawn mass audiences in a time when Mass communication using mass media did not exist.
The concept of
Audience was initially considered to be those who entered a hall to hear a talk
or watch a Live performance, etc. It was with the arrival of the Mass Media,
especially the Printing press, the radio and the television in the second half
of the nineteenth and the early twentieth century, that the concept of a Mass
Media Audience began getting defined.
In the words of McQuail (1997), one can’t
speak of a “Mass media audience” before the circulation of printed- books and
their use by a reading public at the end of the sixteenth century.
In the
twenty-first century, the concept of Audiences has gone through a drastic
change. Digitised content, the internet and the world wide web, has led to the
Audience no more remaining passive in their behavior. The mediatisation of
daily life where, people are buying, reading, shopping, banking, and
interacting online has transformed the concept of Audience and its feedback. Audiences
are responding, giving feedbacks, and are reciprocating to Mass Media content.
The ‘Online’ world is virtual, large and perhaps unidentifiable but none the
less, it is for real.
The social
networking forums where Media content gets displayed has active audience
interactions. Audiences comment, are free to like or dislike and state their
grievances on different forums. While there may be blocks, today’s audience
finds its own way of sending its message loud and clear. The advertisers too
are making drastic move towards online audiences with the huge increase in the
number of people who are active online.
I suggest students
to read McQuail’s book, ‘Mass Communication theory’, for detailed explanation
and a very good foundation for communication studies. For Indian Students,
Keval J Kumar’s book ‘Mass communication in India’ makes for excellent reading
material.
Nice Article...
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